Telephonic Support KPI Dashboard

Tickets Departments LIVE Live Monitor
Top Performer

Ijatu Diallo

299 calls
Champion
Needs Improvement

Caroline Greyling

17 calls
Action Required
Call Disposition
Wrap-up Codes
Agent Performance Analysis
Agent Name Total Calls Avg. Call Duration Inbound Outbound KPI Score Performance
Ijatu Diallo Top Performer 299
64 in 235 out 		361.0s 64 235 0.992 Excellent
Ikho Plaatjie Top Performer 228
106 in 122 out 		362.5s 106 122 0.789 Excellent
Liwakhe Ncube Top Performer 227
45 in 182 out 		398.8s 45 182 0.766 Excellent
Sana Iqbal 203
65 in 138 out 		344.5s 65 138 0.726 Good
Tshiamo Teffo 198
57 in 141 out 		276.5s 57 141 0.673 Good
Londeka Msomi 148
30 in 118 out 		348.5s 30 118 0.57 Good
Nomzamo Nkosi 134
38 in 96 out 		210.9s 38 96 0.454 Good
Luthando Shongwe 100
31 in 69 out 		325.1s 31 69 0.423 Good
Nokwanda Sithole 105
37 in 68 out 		283.9s 37 68 0.413 Good
Andile Bikwani 80
13 in 67 out 		459.1s 13 67 0.314 Good
Nathalia Sefanyetso 52
10 in 42 out 		253.8s 10 42 0.246 Good
Mathapelo Mogalane Needs Attention 23
9 in 14 out 		374.4s 9 14 0.201 Review Required
Thipe Dibetswe Needs Attention 51
6 in 45 out 		543.0s 6 45 0.196 Review Required
Caroline Greyling Needs Attention 17
4 in 13 out 		192.3s 4 13 0.111 Review Required
Top Performers

3 Agents

Needs Attention

3 Agents

Total Agents

14

Avg Performance

Good