Telephonic Support KPI Dashboard

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Top Performer

Sana Iqbal

226 calls
Champion
Needs Improvement

Mathapelo Mogalane

12 calls
Action Required
Call Disposition
Wrap-up Codes
Agent Performance Analysis
Agent Name Total Calls Avg. Call Duration Inbound Outbound KPI Score Performance
Sana Iqbal Top Performer 226
51 in 175 out 		256.4s 51 175 0.988 Excellent
Liwakhe Ncube Top Performer 215
62 in 153 out 		366.9s 62 153 0.89 Excellent
Luthando Shongwe Top Performer 205
48 in 157 out 		426.0s 48 157 0.822 Excellent
Ikho Plaatjie 170
68 in 102 out 		337.5s 68 102 0.744 Good
Londeka Msomi 144
67 in 77 out 		289.7s 67 77 0.683 Good
Tshiamo Teffo 97
30 in 67 out 		350.8s 30 67 0.463 Good
Nomzamo Nkosi 89
14 in 75 out 		206.3s 14 75 0.441 Good
Nokwanda Sithole Needs Attention 46
23 in 23 out 		214.7s 23 23 0.287 Review Required
Nathalia Sefanyetso Needs Attention 11
3 in 8 out 		221.2s 3 8 0.162 Review Required
Mathapelo Mogalane Needs Attention 12
1 in 11 out 		158.0s 1 11 0.119 Review Required
Top Performers

3 Agents

Needs Attention

3 Agents

Total Agents

10

Avg Performance

Good