Freshdesk Department Analytics
Department-level ticket tracking and performance metrics
Phone Calls
Live Monitor
Agent Tickets
Department Filter
Date Range
Start Date:
End Date:
Refresh Data
Spill-over shows tickets from an equal period before the selected range that remain unresolved
Spill-Over Tickets
0
Previous period backlog
Total Tickets
0
Open Tickets
0
Unassigned
0
Resolved
0
Urgent
0
Average Hourly Ticket Distribution (24h)
Average Hourly Call Distribution (24h)
Trend Analysis
Spill-Over Tickets by Agent
(Tickets from previous period still unresolved)
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Unassigned Tickets
0
ID
Subject
Department
Status
Priority
Age (hrs)
Created
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